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Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 January 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with told us that they had received a wide range of training opportunities and training was kept up to date with refresher training sessions at the required intervals. Training records confirmed that most staff were up to date with all the required training and had undertaken courses in other topics relevant to their work. All staff had achieved a National Vocational Qualification (NVQ) in care at level 2 or level 3 (a nationally recognised qualification for the care sector). An agency staff member, who had worked at this service for a long time, told us that most of their training was done through their own agency, but safeguarding and medication training were supplied by the provider of High Street Sandy.

Staff told us they received a one to one supervision session every month, and had a yearly appraisal, which ensured they were supported to do their work. Agency staff also received regular supervision. One member of staff said, “Supervisions are excellent.” Staff told us the manager was “very good, very professional and supportive” and had made a positive difference to the service.