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Archived: Pulse - Plymouth

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Inspection report

Date of Inspection: 10, 11, 16 October 2013
Date of Publication: 14 November 2013
Inspection Report published 14 November 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 October 2013, 11 October 2013 and 16 October 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and talked with other authorities.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We received information of concern about this service that was being investigated under the local safeguarding procedures. At the time of this inspection the registered manager confirmed that, as a consequence of the alert, she had taken appropriate action to ensure people were safe from harm.

The care workers we spoke with confirmed they had received training about safeguarding vulnerable adults that included the Mental Capacity Act 2005, and Deprivation of Liberties Safeguards (DoLS). They had also, where relevant, had training about how to manage potentially aggressive or violent behaviour. This would help staff to feel more confident about how to keep people and themselves safe from harm.

We saw a copy of the Lone Worker policy and care workers told us they had read this and knew what to do in the event of an incident. This showed the provider considered staff safety.