13 May 2014
During a routine inspection
At the time of this inspection the manager told us that two people were using the service and a further person's service had been suspended due to illness.
Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, the staff supporting them and from looking at records.
If you want to see the evidence supporting our summary please read our full report.
Is the service safe?
People told us they felt safe. Safeguarding procedures were in place and staff understood how to safeguard people they supported.
Systems were in place to make sure that the manager and staff learned from events such as accidents and incidents and complaints investigations. This reduces the risks to people and helps the service to continually improve.
Recruitment practice is safe and thorough. Policies and procedures were in place to make sure that unsafe practice was identified and people are protected.
Is the service effective?
People's health and care needs were assessed with them, and information was available that told staff how to support them. Relative we spoke with told us they were happy with the care and support given by staff at the agency.
Is the service caring?
Care and treatment was planned and delivered in a way that ensured people's safety and welfare. Relatives we spoke with told us there was a care plan which staff recorded the details of the care and support given at each visit. We found records held at the office reflected the care delivered to the two people currently receiving a service.
Relative we spoke with said, 'The staff are very good they ensure they help my relative to maintain their independence.'
When speaking with staff it was clear that they genuinely cared for the people they supported.
Is the service responsive?
People knew how to make a complaint if they were unhappy. Relatives told us they did not have any complaints and were happy with how the care was delivered. They said they would feel confident raising any concerns they might have with the care workers.
Is the service well-led?
The manager was unable to show us how the views of people who used the service were gained. The manager told us any comments received from people who used the service or their relatives were dealt with immediately. He told us he visited people regularly to ask if the service was working and if any improvements were required
Staff told us they were clear about their roles and responsibilities. This helped to ensure that people received a good quality service at all times.