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Archived: Twindent Dental Care

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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 1 August 2013
Inspection Report published 01 August 2013 PDF | 75.21 KB


Inspection carried out on 25 June 2013

During a routine inspection

During the inspection we spoke with five patients regarding their experience of the service and their involvement in treatment planning. We were told that medical histories were taken regularly and that advice was given following a course of treatment.

We viewed five treatment plans. We found that treatments were explained and that the costs were made clear. People said that appointments could be made easily and that staff were very professional.

People we spoke with confirmed that information about their treatment and the available options had been given to them. Comments included “I understand what is available and I’m always asked for a medication update” and “the dentist is excellent. I’m provided with enough information and it was my decision regarding the way forward”.

We found that there was a safeguarding policy in place. The policy provided the procedures involved in raising concerns about the possible abuse of children and vulnerable adults

We saw that the practice was clean and well organised and that staff had a good understanding of infection control procedures. We found that there were arrangements in place to ensure that equipment was kept clean and ready for use.

There were arrangements for monitoring the quality of the service and people who used the practice were encouraged to provide feedback about the care and treatment they received. This meant that the provider actively encouraged feedback and used it to influence the way care was provided.