Doncaster Community Support

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded, reported appropriately and analysed to ensure trends and patterns were identified. Actions were taken to mitigate future risks, and learning was shared between staff and leaders to improve the service. Staff knew what action to take to report incidents and leaders involved them in shared learning. Leaders were knowledgeable about their duty of candour and ensured they were open, honest and transparent when things went wrong.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The provider had a ‘what matters most’ app which ensured staff knew about people’s wants, needs and quality of life. The app allowed support teams to record information more easily and have quicker access to support plans and risk assessments. Information could be shared between colleagues digitally.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded, reported appropriately and analysed to ensure trends and patterns were identified. Actions were taken to mitigate future risks, and learning was shared between staff and leaders to improve the service. Staff knew what action to take to report incidents and leaders involved them in shared learning. Leaders were knowledgeable about their duty of candour and ensured they were open, honest and transparent when things went wrong.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff knew people well and recognised when people were presenting differently. Support plans were detailed and outlined people’s physical, emotional and social needs. One staff member said, “We monitor changes in mood, behaviour, appetite, mobility and general well-being. If concerns arise, we escalate promptly.”

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Accidents and incidents were recorded, reported appropriately and analysed to ensure trends and patterns were identified. Actions were taken to mitigate future risks, and learning was shared between staff and leaders to improve the service. Staff knew what action to take to report incidents and leaders involved them in shared learning. Leaders were knowledgeable about their duty of candour and ensured they were open, honest and transparent when things went wrong.