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New Writtle Street Requires improvement Also known as PCP Luton - 53 New Writtle Street

All reports

Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 28 February 2014
Inspection Report published 28 February 2014 PDF


Inspection carried out on 4 February 2014

During a routine inspection

We saw that each person received an assessment of their care and treatment needs, including any risks associated with their care provision. In all the cases we looked at, we found that the care provided matched with the care required and this was what people had agreed to. We saw that their care was provided by a sufficient number of suitably qualified and trained staff.

We found the premises were in a good state of repair and some measures were in place to ensure it was adequately maintained. However, some additional measures to minimise the risk of harm from fire were lacking.

We saw there was an effective complaints system available. Comments and complaints people made were responded to appropriately.