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New Writtle Street Requires improvement Also known as PCP Luton - 53 New Writtle Street

All reports

Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 9 March 2013
Inspection Report published 9 March 2013 PDF | 77.77 KB

Overview

Inspection carried out on 24 January 2013

During a routine inspection

During our visit to New Writtle Street we spoke with two of the four people who were staying at this accommodation while they received treatment for substance misuse from the PCP Luton treatment centre. People we spoke with said they were happy living at New Writtle Street.

Staff showed an understanding of people’s needs and preferences and we saw that staff were polite when speaking with people. We also noted that people living in the home appeared comfortable with staff and we saw good-humoured conversations.

People were satisfied with their treatment, and complimented the staff who supported them. One said. “The counsellors are very good; they are fully equipped to understand what I’m going through. I ‘m very happy with the programme”. They said they were always treated with respect by the staff.