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Archived: Care Purbeck

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All reports

Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with two care workers and they all were very satisfied with the amount of training that they had received. One person told us that if they had any questions that they 'could clarify them with the registered manager'. We saw certificates of induction training that covered safeguarding, manual handling, dementia care, food hygiene, care of the dying and infection control. The certificates were signed by the registered manager. The registered manager told us that they undertook all of the induction and refresher training themselves. There was also evidence of two records of hoist training by an outside provider provided in December 2012.

Staff were able, from time to time, to obtain further relevant qualifications. There was evidence on one record of the use of a local pharmacy to provide training to the staff. The registered manager said that they do have opportunities for free training from the pharmacy and they would be exploring further opportunities with the local authority.

All the care workers we spoke to told us they felt very supported by their manager. They told us that they met regularly with their line manager for one to one supervision. They said these meetings happened weekly and gave them an opportunity to reflect on their own professional practice and discuss any concerns or training needs they may have. They said the meetings were informal and not documented. The provider may like to note that there these meeting were not documented. This would enable the staff to have a record of the meeting to reflect upon and for appropriate records to be held by the agency. Staff told us that there were regular spot checks on quality of work, time-keeping appearance and communication with people. They were also to check that policies and procedures were being implemented such as infection control, moving and handling and administration of medication.

We looked at the records of two care workers that confirmed what staff had told us.

Care workers told us that they could readily get and advice and support from their line manager. One care worker said that of their line manager ' we are always talking about the people we deliver care to - I don't feel out of my depth on anything'.