You are here

Archived: Care Purbeck

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment.

People we spoke with told us that the care workers and registered manager were very caring and treated them with respect. One person told us that the care workers 'have the right attitude'. Another person told us that they had worked together with the provider to facilitate her relative coming home from hospital. They were very grateful for this support.

We were told that the provider came to people's homes to do an assessment of need before they received care. Records of six people were examined and they all had assessments of need carried out before care was provided. We saw evidence that care plans, consent for medication and service agreements were all agreed and signed by the people receiving services or their representative. People told us that the registered manager spent time with them discussing their individual needs.

The registered manager told us that people were sent out questionnaires, to gain their views as part of their quality assurance procedures. People confirmed that they had received forms to complete about the quality of service they received from the agency. We saw three completed questionnaires and they all rated the service very highly.

People told us that they liked the service because they had the same care workers visit them. This provided them with a consistent care approach. The registered manager said that they did not use agency workers that they were always able to cover calls with their own staff.

We saw that people were supplied with a service user guide that contained information about the agency. The registered manager said that they also sent out a newsletter to the people but did not have a copy available to show us.