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Archived: Care Purbeck

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Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF


Inspection carried out on 14 February 2013

During a routine inspection

At this inspection we visited the agency's registered premises and met the registered manager. We spoke with two staff members and spoke with six people on the phone, who received a service from the agency.

Everyone we spoke to was very happy with the service they received. People told us that the staff were kind and helpful. One person told us that they rated the service received for their relative as '100 out of 100'.

Care plans were written in a way that promoted the individual's choice and independence We found risk assessments missing for two people relating to falls, one swallowing and three medication risk assessments. It would therefore not be possible to ensure the safety and welfare of the people using the service because risks relating to people's care had not been assessed.

People were made aware of the complaints system. People we spoke to knew how to complain. They said that they never had any complaints to make but if they did they would call the registered manager straight away and that it would be dealt with.

Staff received regular professional development. The registered manager had not updated their manual handling training since (2009).