The Piers

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The Piers is a care home providing personal care for up to 3 people with a learning disability and/or autistic people.There were 3 people living at the service during this inspection. The inspection was carried out between 5 December and 11 December 2025. This was a planned inspection.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Person centred care plans and risk assessments were in place for staff to follow. They were reviewed regularly. Staff knew people well and were observed treating people with kindness and dignity. People were encouraged to engage in activities meaningful to them. Staff received training and supervision to support them in their roles. Staff were positive about working at The Piers and felt supported. The provider had systems and processes in place to review and monitor the safety and quality of care.

People's experience of this service

People’s experiences of care and support were positive. For example, 1 told us they liked living at The Piers, and the staff supported them in the way they liked.

Relatives told us people were happy to return home to The Piers after visiting family.One relative told us, “My loved one is always happy and wants to return home. So that tells me they are happy and has the best life possible.” Another relative told us, “The staff are thoughtful and caring, speak kindly and in a friendly way and seem to really care about the people living there. They celebrate special days as a group but also give them individual time out and about doing their preferred activities.” They also told us “I do think my loved one is lucky to have a place at a small and bespoke home. It suits them very well and they are obviously happy there”.