- Care home
Park House
Assessment report published 12 June 2025
Contents
Ratings
Our view of the service
Date of Assessment: 13 May to 14 May 2025. This assessment was carried out in response to information of concern received about the service relating to care and treatment and staffing. We did not find evidence during this inspection that people were at risk of harm from these concerns. Park House is a residential care home providing personal care to up to 54 older people, some of whom were living with dementia. At the time of the inspection there were 55 people living at the care home.
This assessment was unannounced and was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Prior to the assessment we reviewed information we had received about the service. We sought feedback from health and social care professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.
During the assessment we spoke with 23 people and relatives about their experience of the care provided. We spoke with staff including the registered manager, deputy manager, senior care staff, care staff, housekeeping and catering staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed a range of records. This included people’s care and medicine records. We looked at staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed.
People were supported by staff who had the knowledge and confidence to identify safeguarding concerns and acted on these to keep people safe. When people had near accidents or incidents these were reported, recorded and monitored to look for trends or themes and ensure lessons were learned.
People received individualised care from staff who had the skills knowledge and understanding to carry out their roles. People received care and support from staff who knew them well. We observed people being treated with kindness and compassion in their day to day care.
Systems were in place for the safe storage, administration and disposal of medicines. Records showed people received their medicines as prescribed and in their preferred manner. The service worked with other health and social care professionals to ensure people had access to healthcare services to maintain good health.
Appropriate systems were in place to protect people from the spread of infection. During the assessment we observed the home to be clean, tidy and odour free.
Quality assurance systems were in place to monitor the quality of service being delivered. Plans were in place to ensure improvements to the service were identified and appropriate actions taken. People and their relatives were encouraged to provide feedback on the service and complaints were dealt with in line with the provider's policy.
People's experience of this service
People and their relatives spoke positively about the care and support provided by the service. Comments included,“I think the care is good, they look after me well and I definitely feel safe” and “I can’t fault the care, the staff are really understanding and knowing that mum is safe and supported is such a relief. The home is very clean and tidy and the burden this home has removed from our family is indescribable.”
People’s care and support was assessed prior to them commencing with the service. This information was used to support the development of a person centre care plan to ensure people’s needs were met. People’s care plans showed that relevant health and social care professionals were involved with people’s care. Care plans were in place to meet people’s needs and were regularly reviewed.
Staff treated people with kindness and compassion. Staff responded to people’s requests for help and were attentive to their needs, offering support and encouragement. Call bells were answered in a timely way.
People had a range of activities they could be involved in. Comments included, “They do lots of activities here and there are singers and dancers and I like to go and watch them” and “I partake in activities a lot and really enjoy them.”