You are here

Archived: Horizons Homecare Services

All reports

Inspection report

Date of Inspection: 31 October 2012
Date of Publication: 29 November 2012
Inspection Report published 29 November 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, reviewed information sent to us by other organisations, carried out a visit on 31 October 2012 and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and talked with stakeholders.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We talked with two people who use Horizons, and the relatives of a further two people. They all told us that staff speak with them in a friendly and respectful way. One person said, "The staff are always friendly and respectful to (my relative) and he has his favourites!" People and their relatives told us that in most instances they are told if the staff who will be supporting them have changed. One person said, "Yes, I am phoned if the carer needs to change and they tell me who to expect."

We looked at the way senior Horizons staff found out about people's wishes and needs prior to the home care service starting. We were informed by Horizons staff and people using the service that a visit was made to the person at home, where they could explain how they wished their needs to be met. We found this had been written down into a plan that we saw at the office and which people and staff told us were available in the homes.

Horizons had developed a service user guide. This contained information about the service and facilities provided. The guide contained details of how to contact the office.