- Independent doctor
UK Sports Institute – Bath
Report from 27 February 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 16 June – 18 June 2025.
UK Sports Institute – Bath is part of a wider organisation, UK Sports Institute which provides sports medicine and science disciplines to elite peoples who receive funding from UK Sport. The doctors provide consultations and treatment in relation to sports’ injury and illness to peoples aligned to national governing bodies and development pathways.
This service is registered with the CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service and these are set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The services provided at this location which are not in scope include: physiotherapy and psychological therapies such as counselling.
This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We undertook this assessment to check if improvements had been made following our previous inspection in May 2022. Since the last inspection, the service had made improvements and is no longer in breach of regulations. Improvements had been made in relation to infection prevention and control procedures as well as documented clinical supervision and medicine audits to ensure prescribing was in line with best practice guidelines. The service had developed materials for people which explained medical procedures and clearly outlined treatment and recovery processes. There were systems, processes in place to safeguard people from abuse. Information about care and treatment was comprehensive and accessible. The premises were safe and suited to the provision of care. People were informed of their choices and risks and benefits associated to particular treatments prior to appointments. Consent was sought prior to interventions and recorded. The service had effective governance systems with embedded processes in place to identify, investigate and learn from incidents relating to the safety of peoples and staff members. The provider had a very clear vision, strategy and culture that put people’s care at the priority of its values with an understanding of the challenges of elite level sport and the demands on care provision for people.
People's experience of this service
People were positive about the quality of their care and treatment they received. UK Sports Institute sought independent survey responses from the British Elite Athlete Association, which carried out annual audits of care, including medical services.
The service had regular multi-disciplinary meetings with the relevant sport specific National Governing Bodies where people’s care and feedback were routinely reviewed. The service also provided ‘Happy or Not’ feedback survey opportunities on-site. We reviewed 12 completed surveys in May 2025 which highlighted positive outcomes and satisfaction with people’s care and treatment.
As part of this inspection, we asked for feedback about the service via CQC’s ‘Give Feedback on Care’, however, we did not receive any responses.