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Pilgrim Wood Residential Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF


Inspection carried out on 9 May 2013

During an inspection looking at part of the service

When we inspected this service on 28 September 2012 we found the provider was not meeting the standards of quality and safety for respecting and involving people, care and welfare, recruitment of staff, staffing, supporting workers, statement of purpose, assessing and monitoring the quality of the service and records. We set compliance actions and the provider sent us an action plan which detailed how and by when they would meet those actions and achieve compliance.

This latest inspection on 9 May 2013 was carried out in order to check whether the provider had taken action to achieve compliance. We found the provider had taken the actions required to achieve compliance.

The home provides care for up to 35 people and we spoke with eight people using the service and two relatives who were visiting.

People who used the service told us the staff were kind and caring, they generally liked the food and were offered choices. The three people we asked with regards to the care plans said the staff had consulted them about their care and they had been asked their opinions. One person said "The staff are very kind; they keep me and my relative informed about my care and health; I can't speak more highly of it here."

People told us there had been a range of activities they had been able to choose to participate in.

The staff we spoke with told us they had been trained and supported to carry out their roles and the staff records we saw confirmed this.