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Inspection report

Date of Inspection: 21 February 2013
Date of Publication: 21 March 2013
Inspection Report published 21 March 2013 PDF | 78.42 KB

Overview

Inspection carried out on 21 February 2013

During a routine inspection

We carried out this review as part of our scheduled programme of inspection. We also wanted to follow up on some information of concern received from the service and from the local safeguarding team.

The home was undergoing major refurbishment. This included rebuilding a part of the home, refurbishing the kitchen and replacing roofs. Electrical, heating, water systems and flooring had been replaced. The garden was being redesigned and landscaped. During this process the home had remained open. People said the refurbishment was not affecting them, although they would be pleased when they could see the results. There was no evidence that the refurbishment was affecting people’s health, welfare or safety.

A recent training and skills audit undertaken by the provider had demonstrated that robust systems were not in place to ensure that staff had the training, skills and supervision needed to meet people’s needs. People told us that care workers and nurses were “always patient and helpful” and were “good girls”. The management team had found that some staff had poor attitudes. Measures had been taken to address this, and progress was being made. However, these measures were in the early stages of implementation. During our inspection two care workers declined to answer call balls because they were having their break. The provider explained that this was the type of staff attitude they were determined to change.