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Inspection report

Date of Inspection: 19 December 2011
Date of Publication: 1 February 2012
Inspection Report published 1 February 2012 PDF | 63.64 KB

Overview

Inspection carried out on 19 December 2011

During a routine inspection

We spoke with people using the service who told us they were happy with the quality of service provided since the Margaret Rose Care Limited has taken over the service. We spoke with staff who told us that they are confident in the management of the home and that the standard of care is monitored, although this is not currently recorded consistently. They told us they had “been through some very unsettling times recently but now things are settled and calm, things are a lot better. Staff are happier and that makes people living here happier”. They also confirmed they felt that when concerns are raised, these are addressed and appropriate action taken.

The provider told us that they operate a system which provides regular reviews on the Quality of Care in the other services they own and this will be introduced at Warberries. People at the home, their relatives and professionals will be provided with questionnaires to get their views and concerns.