- Homecare service
15 School Street
Assessment report published 15 December 2025
Contents
Ratings
Our view of the service
Date of inspection: 23 September to 29 September 2025. 15 School Street provides care and support to 2 people in a 'supported living' setting for younger adults who have a learning disability or autistic spectrum disorder. This inspection was triggered by concerns raised about the care and treatment provided to people. We assessed the caring, responsive and well led key questions at this inspection and found no evidence that people were at risk of harm from this concern.
People were supported by caring and compassionate staff who promoted choices in a way people understood. This meant people had control and choice over their lives. Staff provided dignified care and respected people’s privacy.
People’s care was assessed, planned and reviewed with people, relatives and support from advocacy services, which ensured people received personalised care in line with their preferences and diverse needs. People received care and support from a consistent staff team who knew them well and understood their individual communication needs.
Systems were in place to monitor the service to ensure improvements were made and lessons were learnt when things went wrong. There was a positive culture, which was focused on person centred care, promoting independence and inclusion. The management team were supportive and approachable, and promoted a collaborative approach to identifying and improving the way care was delivered.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted
People's experience of this service
People who lived at the home had limited levels of verbal communication to be able to give us feedback of the care they received. Therefore, we observed the interaction between people and staff who supported them throughout the inspection visit. We also spoke with one relative about their experience of the care people who lived at the home received.
People presented as happy during the inspection, laughing and smiling with staff and it was clear they had formed positive relationships with staff who supported them. Staff respected people’s space and privacy to ensure swift action was taken to protect their dignity.
People were dressed individually and were well presented. We observed people showing enthusiasm when they were being supported to access the community and when spending time with activities that interested them within the service. One person enjoyed spending time on their laptop, which was respected by staff.
We observed a family visit where people were given time to spend with their relative in the kitchen, whilst staff were available in another room to ensure they could enjoy time alone with their relative.
While the relative we spoke with expressed dis-satisfaction with their relatives’ care, from our observations and the evidence viewed we found the care provided met with the expected standards of care. The provider and registered manager were working on their relationship with the relative through meetings and regular contact