The Care Quality Commission
  • Care Home
  • Care home

Archived: 109 Grange Road

109 Grange Road, Erdington, Birmingham, West Midlands, B24 0ES (0121) 382 9026

Provided and run by:
Solor Care Group Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

19 October 2013

During a routine inspection

At the time of our visit there were three people in the home. Two people were visiting relatives. During our visit we spoke with the relatives of one person, three staff, looked at two people's care records and observed interactions between staff and people living in the home. The people living in the home had limited verbal communications so we spoke by telephone to the relatives of two other people about the care being provided.

All the relatives we spoke with told us they were very happy with the care provided. They told us they had been involved in providing information about people's needs. One relative said, "I know she is happy because she ignores me when I visit. If she was unhappy she would keep hugging me." We saw good interactions between staff and the people living in the home. The body language of the people living in the home told us they were happy in the presence of staff. All the people we saw were well groomed.

We saw that people were provided with meaningful activities to help them have fulfilled lives.

We saw that systems in place ensured that people received their medicines as required.

The staff were knowledgeable about people's needs and happy in their working environment.

We saw that there were systems in place to monitor the quality of the service provided. People living in the home and their relatives were asked their views about the service and improvements made where possible based on their comments.

30 November 2012

During a routine inspection

We spoke to three staff members and two people living at the home. People living at the home were unable communicate to us verbally. We did not see any relatives visiting at the time of our inspection and therefore we were unable to get their views.

We found that people were able to express their views, so far as they were able to do so, and were involved in making decisions about their care, treatment and support.

People experienced effective, safe and appropriate care, treatment and support that met their needs.

The home took steps to prevent abuse by ensuring that staff recognised the signs of abuse, understood safeguarding processes and whistle blowing procedures.

We saw that peoples health and welfare needs were met by competent staff that were properly trained, supervised and appraised.

The home monitored the quality of service that people received through regular reviews. It improved the service by taking account of complaints, learning from adverse events and regularly assessing service through audits.

25 November 2011

During an inspection looking at part of the service

We visited the home and met the people who lived there. They did not communicate verbally but they indicated that they were happy. They looked relaxed in the company of staff.

We saw that staff were able to communicate with people who lived at the home, using words, gestures and pictures. Staff were able to understand what people were telling them and were able to interpret small gestures and changes of expression.

Staff told us that they consulted people about what they would like to eat and then planned the menus so that people would be able to eat their favourite foods. Relatives told us that staff showed great patience in offering people different foods until they found something which the person liked.

Staff told us that they enjoyed working at this home. The staff team was mostly made up of workers who had been at the home for several years, some since the home opened, so they knew the people well. Newer members of the team told us that they had been made welcome and more established staff had shown them how to communicate with the people who lived in the home. Relatives told us that they valued the consistency in the staff team.

Staff told us that they received training in areas which helped them to do their job. Relatives of people in the home told us that they had been provided with the opportunity to participate in some training such as nutrition and managing epilepsy. Staff told us that they had regular staff meetings and supervision sessions with the manager. They said that the manager was always available for discussion.

Relatives of people who lived at the home told us that they felt their relatives were safe. When asked who they would complain to if they had a problem, they told us that they would telephone the manager. They said that they could not imagine having to make a complaint.