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Inspection report

Date of Inspection: 20 March 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF | 189.35 KB

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

The provider had a system for advertising and recruiting staff. There were selection criteria and job description in place against which employees were measured in an objective and non-discriminatory way. We looked at the three staff files and saw that application forms, interview questions and responses were recorded and retained.

Appropriate checks were undertaken before staff began work. A full employment history was recorded on the application form. Staff were asked to disclose any information that might restrict them from working with vulnerable people. All staff had a criminal records check before commencing employment or their training.

In the three personnel files that we reviewed we found that there were two references in place for each employee. There were three examples of personal identifiable information, including at least one that had photographic evidence. This validated that the member of staff was who they said they were.

The manager told us that they preferred to employ staff who had some experience of working in the care sector. However, one careworker we spoke with told us they hadn’t been employed in care before. They told us they had been provided with a range of training and supervision to support them in their new role. One relative told us, “The staff are very amicable and dedicated. They have a vocation to do the work they do in they way they do it.”

All staff were expected to work to an agreed code of conduct which was included in their contract of employment. The manager told us that an employee handbook was being developed to build on this further.

There were a number of policies in place to support and protect staff. For example, there was a policy to support education and training of staff to ensure they had the right skills to carry out their role. There were risk assessments in place to protect the employee when working in the person’s home and when working alone. New staff took part in an induction process which included a workbook, attending training sessions and being shadowed in the person’s home by a more experienced member of staff.