HIL CARE (EAST YORKSHIRE) LIMITED

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Systems were in place to ensure people's needs were fully assessed and recorded and effective approaches to monitor and review people’s care were in place. The provider ensured that information was available to people in an accessible format and staff received training to communicate with people effectively.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People received care and support from staff who knew them well and were happy with the care and support provided. The provider ensured care and support was delivered in line with best practice guidance. People and their advocates were involved in the planning and delivery of care. Care plans contained detailed information regarding people's preferences.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The provider and all staff worked together to ensure people had access to health care professionals where needed. Advice from health professionals was recorded and followed to promote people's health and wellbeing.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff knew people well and had a good understanding of what was important to them. Care plans contained sufficient information to support staff to identify and action any changes to people's health or wellbeing.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Systems were in place to monitor and record people's care and support. Staff encouraged people express their views to support their independence. Regular communications with people and their relatives supported staff to identify and work with people towards their future goals and aspirations.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were provided opportunities to consent to their care. Staff received Mental Capacity Act 2005 (MCA) training and confirmed they always sought consent prior to delivering care and support. There were systems and processes in place to ensure the service followed MCA. However, we found that the service did not always complete the appropriate documentation to show decisions made on people's behalf had been done so in line with the principles of the MCA. The provider provided this evidence following the site visit to the service.