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Coundon Manor Care Home Good

All reports

Inspection report

Date of Inspection: 10 December 2012
Date of Publication: 5 January 2013
Inspection Report published 5 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Not met this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

Systems and processes in place to identify abuse and protect people from the risk of abuse were not always being followed.

Reasons for our judgement

The home had a policy and procedure on safeguarding people from abuse. Staff were aware of their responsibilities in relation to this and of how to report any safeguarding concerns.

Training records confirmed staff had received training in protecting vulnerable adults in 2011 and 2012. Staff provided appropriate responses when we asked them how they would deal with an incident of actual or suspected abuse. They gave examples of the different types of abuse and the signs that could indicate a person had been abused. Comments made by staff included: "I would report abuse right away." "I wouldn't hesitate to report abuse of any kind."

People spoken with about concerns or complaints all said they would speak to staff if they were not happy about something. This demonstrated that people had confidence in the staff to manage their concerns. A visitor told us: “If there were any serous matters, I would speak with the manager to get it sorted.” We saw there had been three complaints received by the home since 2011. Each complaint had been addressed by the manager and records showed they had been responded to in a timely manner.

On reviewing the home’s incident logs we found records of three recent incidents of concern that should have been reported to the Local Authority safeguarding team. The home had determined the outcome of incidents without following the appropriate or formal processes required. Additionally these incidents had not been reported to us. This meant we could not be confident risks to people were being appropriately managed to keep people safe.