- Care home
Eastgate Residential Home
Assessment report published 24 April 2026
Contents
Ratings
Our view of the service
Date of inspection: 27 March 2026 and 30 March 2026. Eastgate Residential Home provides support for younger and older adults who have a learning disability or are autistic.
We carried out this assessment to confirm that the previous rating of Good remains accurate. Where we found that practice has continued to meet a good standard, we have not reported in detail on these areas and have focused our findings on any areas where improvement was needed or where exceptional practice was found.
The overall rating of the service is Good based on the findings at the inspection.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.
People were supported by enough safely recruited staff, who had the skills and knowledge to provide effective support. People received their medicines when they needed them, and the environment was safe and accessible to people’s individual needs.
People’s risks were assessed and monitored whilst being supported to have maximum choice and control over their lives. People were involved in the planning and review of their care, which ensured people received personalised care in line with their preferences and diverse needs.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found staff and management worked within the principles of the Mental Capacity Act 2005 (MCA). Deprivation of Liberty Safeguards (DoLS) authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice control and freedom over their lives.
People were supported by caring and compassionate staff who promoted choices in a way people understood. Staff provided dignified care and respected people’s privacy. People’s independence was promoted by staff in all areas of their life to ensure people lived the life they wanted.
The governance systems in place ensured improvements were made and lessons were learnt when things went wrong. The provider’s vision was shared across the staff group, which focused on person centred care, choice, independence and inclusion. The management team were supportive and approachable, and promoted a collaborative approach to continually learning and improving the service.
People's experience of this service
Without exception, the feedback we received from people who used the service was positive, where people felt cared for and they had made good relationships with staff and other people they lived with. One person said, “I like living here, we are all friends and get on well together.” Another person said, “I like it here, I like everything about it.”
People confirmed they felt safe living at the service and staff treated them with care and compassion. One person explained why the gate was at the front of the property and how this made them feel safe when they were at home. Another person told us they felt safe when staff helped them because they treated them in a caring way.
People told us they had choice and control over their lives and they enjoyed their independence. People who were able to access the community independently had their own key to the service which gave them autonomy and freedom in their life. One person told us, “I can go anywhere I want to; I get drinks when I want to and go out and see my friends as I have my own key. No one stops me from doing the things I like.”
The registered manager and staff told us how they had helped a person purchase a mobility scooter as they enjoyed going to the pub, but they had not been able to go alone due to finding walking distances difficult. The person had their mobility scooter, and they told us they were able to enjoy going out again on their own, and they could meet friends to watch football and have a drink when they wanted to at their favourite pub.
People were encouraged and supported to set goals which they discussed with keyworkers and had started to plan for these. For example, one person told us they loved the TV programme Benidorm and staff were supporting this person to plan a holiday to stay in the hotel from the TV programme. The person showed excitement when discussing this with staff.
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them, ensuring they used people’s specific methods of communicating.
People we observed were happy during the inspection, laughing and smiling with staff and it was clear they had formed positive relationships with staff who supported them. People approached staff easily and interactions were kind and caring.
Staff were respectful of people’s diverse needs and worked with people to ensure they had a fulfilling and meaningful life, putting people’s needs, aspirations and independence at the centre of the support they provided.