- Homecare service
Wellesley Court
Assessment report published 12 October 2026
Contents
Ratings
Our view of the service
Our view of the service
About the service
Wellesley Court provides support to people living in their own homes. At the time of the inspection, 9 people were receiving a regulated activity.
Who the service is for
Wellesley Court is a domiciliary care service that supports people to live independently within their own homes. The service provides personal care and support to people living in the local community, enabling them to maintain their independence and remain in familiar surroundings.
The Care Quality Commission (CQC) regulates the personal care provided by the service. This inspection therefore focused on the provision of personal care and the experiences of people receiving that support.
CQC only inspects services provided to people who receive 'personal care', such as assistance with personal hygiene and eating. Where relevant, we also consider the wider social care people receive.
The service provides personal care and support to people who require assistance with daily living activities. At the time of our inspection, nine people were receiving support. Their needs varied and included support for physical frailty, long-term health conditions, and age-related memory loss.
Key findings
We carried out this assessment between the 21 July and the 19 August 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice
Staff demonstrated a good understanding of people's individual needs and received appropriate training, supervision and support to deliver safe, effective and person-centred care. Training included safeguarding, medication management, moving and handling, infection control and the Mental Capacity Act (MCA) 2005. Staff were able to explain how they tailored their support to meet people's preferences, promote independence and respond to changing needs.
People's care plans and risk assessments were reviewed regularly and updated when circumstances changed. This ensured individuals received the right level of support while maintaining choice and control over their daily lives. Staff worked collaboratively with healthcare professionals, relatives and other agencies to help people achieve positive outcomes and remain engaged within their local communities.
Senior staff demonstrated a clear understanding of their regulatory responsibilities and promoted a positive, open and community-focused culture. People were encouraged to maintain relationships, access local services and participate in activities that supported their wellbeing and independence. Staff reported feeling supported by management and understood the service's values and expectations.
The provider had effective safeguarding arrangements in place and understood its responsibility to protect people from abuse, neglect and avoidable harm. Staff were knowledgeable about safeguarding procedures and knew how to recognise, report and escalate concerns. Safeguarding was regularly reinforced through training, supervision and team meetings.
Effective quality assurance and governance systems were established to monitor the safety and quality of the service. Regular audits of care records, medication administration, risk assessments and staff practice were undertaken. Feedback from people receiving support, relatives and staff was actively sought and used to drive continuous improvement. Where areas for development were identified, action plans were implemented and monitored by management.
Appropriate risk management and emergency planning arrangements were in place to support continuity of care and ensure people received timely assistance when required. Contingency plans, emergency contacts and individual risk assessments were regularly reviewed to ensure staff could respond effectively to unforeseen circumstances.
The provider acted in accordance with the principles of the Mental Capacity Act 2005. Staff demonstrated an understanding of consent, decision-making and best-interest processes and supported people to make their own decisions wherever possible. Where individuals lacked capacity to make specific decisions, appropriate assessments and best-interest discussions were completed and recorded.
People's experience of this service
People and their relatives spoke positively about the quality of care they received, describing staff as caring, attentive and supportive. Comments included "lovely", "pleasant and respectful" and "I feel really grateful to the staff at Wellesley Court". People consistently described positive relationships with staff and spoke warmly about the support they received.
People told us their care was reliable and consistently met their needs. They were satisfied with staffing arrangements and the timing of care visits. All those spoken with confirmed staff attended regularly and provided agreed support. Comments included "staff came straight away" and "If they notice that my mum isn't very well they're on the phone to me straight away."
People and their relatives said they were involved in planning and reviewing care and felt listened to by staff. They also told us communication from the service was effective. Comments included, “They do reviews; they come and have a chat" and "I’m able to play an active role". Relatives described staff responding positively when concerns were raised and keeping them informed about their family member's wellbeing.
People told us they felt safe and were treated with dignity and respect. They described staff as patient and supportive when assisting with personal care. Comments included "very much so", "We've no complaints" and "Staff ask what they would like them to do". People also told us staff respected their choices and supported them in a way that maintained their dignity and independence.
People and their relatives told us staff had a positive impact on their health, wellbeing and quality of life. They described how staff supported independence, reduced risks and encouraged engagement in activities. Comments included "A lot of thought has been given to how to make a warm nourishing atmosphere at Wellesley Court" and "The activities were just enough of them". Relatives also described how staff monitored health needs, responded appropriately during health concerns and helped people remain socially connected and independent.