Red Brick House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.People and relative’s comments included, “Staff are kind and patient. They have time to talk, and they know me well”, “They [staff] are always popping in, they all know you” and “I get a hug, that is a great thing, very important.” A professional told us, “I generally find the staff at Red Brick House friendly and helpful, and they will check if I have everything, I need to carry out my assessments on my arrival.”

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.Staff had received training in equality and diversity to emphasise the importance of treating people as unique individuals with different and diverse needs. A person commented, “I was involved in the planning. I was given a form to fill in I wrote down everything about myself, what to talk about”.

Staff at the service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.A relative commented, “[Name] makes all their own choices, staff are flexible.” People's independence was promoted, and they chose how they spent their time. A person said, “I like my own space.” People had access to individual and group activities to ensure they were kept occupied and stimulated, if they wished. A person commented, “I like the quizzes, the questions and answers keep the dementia away.” A relative told us, “[Name] likes music, there could be more musical activities, when the music is on, they love that”. Other people’s comments included, “Staff take people out for shopping, they are part of the community” and “The home is located in the centre of the community, people like to see the children coming and going from school, there is a church service once a month, and some people go out to a local coffee morning.”

Staff listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress.Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff worked calmly and responded to people promptly. A staff member commented, “If someone refused staff support. We would respect that and leave them for a while, we would go back to see if they were happy to go ahead or would ask a different staff member to try as people respond differently to people.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.Staff told us they felt valued and supported by the management team. A staff member commented, “The manager will be flexible around working patterns if needed.” Another told us, “The manager is good, supportive. I can ask for changes to rota if needed.” All staff commented they were encouraged to voice their opinions, ideas and suggestions.