Philips Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before they moved into the home. This meant the registered manager could make sure staff were able to effectively meet people’s needs. The registered manager told us, "We always complete a full assessment of people's care and support needs before they come to Philips Court. We then have 'resident of the day' each month, which includes a full review of all care plans and risk assessments. Staff will involve residents where possible, and their relatives, to ensure the care plans reflect their individual needs, choices and wishes."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff involved people in planning their care and support. Care was tailored to individuals.

People’s nutritional needs were assessed and met. Staff encouraged people to enjoy a healthy balanced diet but also respected their choices and decisions in relation to food and drinks. People and relatives were complimentary about the food and felt that people’s dietary requirements were catered for. A relative told us, “They (Staff) have put [Person] on a food supplement and she’s putting on weight now.”
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked closely with other agencies and professionals such as GPs, speech and language therapists, psychiatric nurses, podiatrists, nurse practitioners and physiotherapists. A health professional told us, “The service works very well with surrounding services. We hold weekly multi-disciplinary team meetings with GP, community nurse practitioner and mental health services, in which we discuss residents and formulate plans of care. In addition, outside of these planned events, the home is very prompt in contacting appropriate services for support across a wide spectrum of health professionals.”
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People and relatives told us staff arranged for people to see the health professionals, when required. A relative said “The staff are very observant of the residents. A little while ago [Senior nurse] rang me to say that they had noticed [Person] seemed to be a bit flat, so they were going to have her checked over by the doctor, which was very reassuring for us.”

Care records documented the engagement people had with health care professionals and recommendations were incorporated into care plans and followed by staff.
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. A health professional told us, “There are clients in here that other homes couldn't take (due to the complexity of their needs) but they have come in here and they have absolutely thrived.”

Staff regularly reviewed people’s care plans with them and their relatives, to ensure they reflected their needs. A staff member told us, “I, myself, complete the care plans and assessments. We do ‘resident of the day’ where a person’s care plans and assessments are reviewed and, if needed, changed to suit their needs, depending on any changes in the level of support (they require).”
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood the requirements of the Mental Capacity Act (MCA) and associated codes of practice. A staff member told us, “Before assisting a resident with care and support I always ask for consent and explain the process slowly and clearly so that they know what is happening and what I am going to do next.”

People made their own choices and decisions on a day-to-day basis about what they did, what they ate and how they filled their time. A person said, “I will ask for a shower or bath (when I want one) and staff will let me know when it's free to use."