We Do Care (London) Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were treated with kindness, compassion and dignity in their day-to-day care and support. A person told us, ‘‘They all go a mile further than they need to. They exceed expectations. They think of things I have never thought of.’’

Some relatives’ comments about staff included ‘’They are friendly, polite and treat [person] with respect’’. ‘‘They are committed, warm and they put [person’s] needs first’’ and ‘’ In general they are sweet and patient.’’

An external health professional confirmed that staff engage well with people and were caring.

People were involved in decisions when possible. Staff told us they had listened to people using the service and had helped them make decisions about their health and care. A person using the service told us, ‘‘They listen to me and act appropriately.’’

Care plan included details about people preferred names, culture and religion. This helped to ensure that care, support and treatment met individual needs and preferences.

People told us they were supported to have choice and control over their own care.

People confirmed that staff prepare meals, and they offered a choice including any special dietary requirements. A relative told us ‘’Yes, a choice is offered, and they know it is only soft food.’’

Care plans showed that the provider made reasonable adjustments for people with protected characteristics to remove barriers to care, support and treatment. For example, people with physical disabilities were supported with mobility aids to promote their independence.

Staff told us they supported people to maintain their independence when meeting their care needs. A staff commented, ‘‘We encourage our clients to do what they can do and help them where they needed.’’

People confirmed that they were supported to stay independent and access the community. Relatives told us, ‘‘They encourage [person] to do as much as they can’’ and ‘‘They take [person] for a walk in the wheelchair to the park which means a lot to [the person] as they get to go out and see people like the neighbours.’’

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.