We Do Care (London) Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

The last rating for this key question was good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider assessed people’s needs and choices. They met with people and their families to ask them about what they wanted from the agency. People told us they were consulted. Their comments included, “I was involved in writing the care plan” and “Everything is well organised, and we are asked for our views.” The provider developed care plans based on assessments. These were regularly reviewed and updated.

The provider ensured people received evidence-based care and support. Staff completed a range of training including specialist training about learning disabilities and dementia. Managers met with staff to discuss best practice. A manager at the service was a qualified trainer. The management team were developing and delivering bespoke training. Staff told us this was helpful. Their comments included, “Training has helped build my confidence” and “The agency provided a good initial induction and ongoing training.”

Staff worked well with each other sharing information. Staff told us they were informed about changes in people’s needs. Staff had opportunities to discuss their work with managers. The provider used messaging systems and electronic care recording to help ensure all staff had up to date and accurate information.

There were regular team meetings. Staff told us these were useful.

The provider supported people to live healthy lives. They made sure care plans included information about people’s health conditions. Staff monitored these and liaised with families and other professionals when needed to discuss changes in people’s health.

Staff monitored people’s outcomes and wellbeing. People using the service and relatives confirmed this. Their comments included, “They always check [person] and let me know any problems” and “The carers know all about [person’s] health and monitor [them] well.”

Staff kept records of the care they provided. Managers were able to view these in real time using the electronic care recording system. This meant they could address any concerns promptly.

The provider ensured people consented to their care and treatment. They discussed this with people. People told us staff offered choices and obtained consent when providing care.

Staff undertook training about the Mental Capacity Act 2005 and understood their responsibilities.