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Church House Care Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 25 April 2012
Date of Publication: 23 May 2012
Inspection Report published 23 May 2012 PDF

Overview

Inspection carried out on 25 April 2012

During a routine inspection

For the purpose of report writing it was important to note that Church House Care Home had a change in provider in October 2011. The new provider Bondcare Nilerace Limited had inherited an older building with refurbishment and investment needs. The manager had recently been appointed and had taken the manager role in March 2012 and was to apply to the Care Quality Commission to become the registered manager.

We visited Church House Care Home unannounced and spoke to several people about the care and support they received as well as speaking with a number of relatives and visitors to the service.

People told us they had some choice in what they do and when they do things. One person told us: "They ask me what I want to eat and where I would like my tea." Another person told us: "I prefer to sit in the lounge after breakfast and watch television with another lady, the staff know about my preferences and help me to get to the lounge." However one person told us they had hoped to be introduced to the manager as a courtesy but felt that that this had not happened, although they had no concerns to raise.

One person told us: �The staff are great, X, is so lovely, kind and gentle, in fact they (the staff) all help me."

People told us the atmosphere was relaxed in the home and said that people in general got on well with each other.

People using the service said they were regularly asked their opinions about how they were cared for and supported at Church House Care Home and one person said: "I think they had a relatives and resident meeting not very long ago."

We spoke with one person who told us: "They (the staff) know me well and they know what I like to do and I feel happy here."