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Inspection report

Date of Inspection: 27 January 2014
Date of Publication: 18 February 2014
Inspection Report published 18 February 2014 PDF | 73.22 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 January 2014, talked with people who use the service and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People told us that the treatment options available to them were clearly discussed prior to any care and treatment being given and that they were kept informed throughout their treatment plan. We saw that dental records contained clear information relating to peoples' medical history, their known allergies, ongoing assessments, consent and treatment plans. At each appointment people were asked to confirm and update their medical history and we saw this was recorded appropriately. The records that we reviewed showed that people had been given advice about their diet, oral hygiene and aftercare following treatment. People had signed their treatment plans and we saw that different options had been appropriately discussed when required. We also saw that the service had clear records about any laboratory work that was required for people.

There were arrangements in place to deal with foreseeable emergencies. We saw that staff had protocols to follow to deal with emergency situations. There was an emergency drugs box and emergency equipment available. All staff had received annual training in cardiopulmonary resuscitation (CPR). Medicines within the kit were logged and the expiry date noted. The service had a first aid box and its contents were within their use by dates.