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Inspection report

Date of Inspection: 27 January 2014
Date of Publication: 18 February 2014
Inspection Report published 18 February 2014 PDF | 73.22 KB

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 27 January 2014, talked with people who use the service and talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

We found that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Information about treatment options and the costs were on display in the waiting room, and the practice guide leaflet gave details about treatment options, and patient confidentiality protocols. The dentist told us about the process of describing treatment options that were available including visual aids that were used to support the information given to people. People were provided with a written treatment plan with costs to help them make an informed decision. We viewed records of three people who used the service and found they had signed their treatment plan and consent form during their visit. This demonstrated that people were asked to consent to care and treatment. We also saw that the provider had in place a detailed policy that gave clear direction to staff about people's consent to treatment and it also made provision for considering people's mental capacity to make informed choices when it would be required. We saw template forms for recording people's consent and treatment plans were also available for staff to use when supporting people with their treatment options.