Dale Care and Support Ltd Also known as Heritage Healthcare-Rochdale

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. The deputy manager or another member of the management team carried out a thorough pre-assessment on people before starting a care package. The process involved reviewing paperwork provided from other professionals followed by meetings in people’s homes and assessing all support needs. The person and relatives or advocates were fully involved in this process.

People’s care plans and risk assessments were reviewed regularly or when people’s needs changed, to ensure they were still relevant.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care records showed people had been involved in understanding and meeting their needs. People’s views had been respected. Referrals to other professionals had been made when required and their advice and guidance was included in care plans.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked well together to ensure continuity of care and to ensure people’s needs were met. They worked with other healthcare providers to ensure people received the support they required.

The provider had systems to ensure open and transparent communication with staff. Staff explained they worked closely with each other and the deputy manager. They took part in face-to-face meetings. Staff reported any concerns to the registered manager and told us these were acted on.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff said that they would contact 999 and inform the office if they felt that the person was unwell, and supervisors would make additional telephone calls to the person and contact their GP to monitor and prevent deterioration in health conditions.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Care plans were reviewed and care records monitored. People felt that they were involved in the planning of their care. Care plans reflected details of how the person would like to be supported and feedback from people described staff as kind and caring. One person told us “They are genuinely very caring too and worry about me like I was their own” and “They are all great to talk to, have no complaints.”

The service provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff told us they asked for people's consent at all times before providing them with support. People’s choices and decisions were respected. They were involved in planning their care and records showed people confirmed their consent by signing their care plan documents. Staff had received training in the Mental Capacity Act and demonstrated how they gained people’s consent before providing care. A relative told us, “My relative gets on with the carers and they have a good personality.”