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Archived: PASS Choices

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Inspection report

Date of Inspection: 18 May 2012
Date of Publication: 12 June 2012
Inspection Report published 12 June 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were supported to deliver care safely and to an appropriate standard. The provider was meeting this standard.

User experience

We were unable to gain any user experience on this visit as the organisation was not actually yet providing personal care to any of its clients. This was not down to any shortfall in the provider's capability. PASS Choices had chosen to develop its business model in accordance with the Government's personalisation agenda and was currently only providing low level support to its client base. Low level support could include, going out shopping, paying bills, cleaning or support with social activities and companionship.

Other evidence

There were suitable arrangements in place to help to ensure that staff employed with PASS Choices were supported in relation to their responsibilities. These included training, supervision and appraisal.

We spoke with staff who told us they had either completed or were undertaking the comprehensive online induction training programme. This was a modular program which staff were given 12 weeks to complete although they received introductions in health and safety and safeguarding before providing any low level support or personal care to clients. The training modules required successful completion of an assessment at the end of the training before a pass could be achieved. We asked the question, "what if a member of staff failed a module". We were told that additional support and training could be obtained for that person. Staff told us that additional training was available through the Lancashire Workforce Development Partnership (LWDP).

Staff talked us through the on-going support mechanisms for personal assistants, these included regular telephone calls, unannounced drop ins to see how staff were performing and planned quarterly one to one's. As the organisation was only registered in November 2011, annual appraisals had not yet taken place.

When we spoke to some of the personal assistants they reported that the office were in almost daily contact with them via phone or text to see how they were. All staff stated that they felt the management team were very approachable and would go to them if they had any problem at all.

Staff described their plans to hold monthly meetings for the personal assistants but these had not yet started. We saw a copy of a newsletter (January/February 2012) which was produced to convey news and information abut PASS Choices to its clients and staff.