- Care home
Henwick Grange
Assessment report published 8 October 2025
Contents
Ratings
Our view of the service
Date of inspection: 22, 23 July 04 August 2025. Henwick Grange Care Home is a nursing home which provides nursing and personal care and treatment for disease, disorder and injury (TDDI) for up to 46 people. The service provides support to older and younger people and people living with dementia. It also provides support to people with physical disabilities. We found 2 breaches of legal regulations in relation to safe care and treatment and good governance. People did not always receive their topical medicines as prescribed and recording of medicines administration was not always accurate. The environment was not always well maintained or safe. Not all areas of the service were maintained to promote effective infection prevention and control practices, which had not been identified through the service’s governance systems. The provider had quality systems and processes in place; however, these were ineffective in identifying the concerns we found during this inspection. People and families were not always involved in their care planning but were aware of any changes in people’s health needs. Staff understood their roles and responsibilities, however, did not always follow best practice when delivering care to people. We observed both positive and negative interactions with people. The management team were responsive to our findings and started taking immediate action to make improvements.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities.
People's experience of this service
We spoke with 6 people and 5 relatives about their experience of the care being provided. We spent time seeing how people were cared for. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. People and relatives shared mixed views on the care and support provided. Some people told us staff were prompt when they asked for assistance, whilst others said they had needed to wait for help. People and relatives told us they were not involved in care planning and reviews, and some people were unaware of what their care plan entailed. People and relatives told us they felt safe and could approach the management team if they had any concerns or complaints. One relative told us, “I know the manager, they have made it clear we can speak with them about anything”.