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All reports

Inspection report

Date of Inspection: 4 July 2012
Date of Publication: 25 July 2012
Inspection Report published 25 July 2012 PDF

Overview

Inspection carried out on 4 July 2012

During an inspection in response to concerns

People we spoke with told us they were happy with the care they received and liked living at Donwell House. A visitor we spoke with confirmed they were satisfied with the care their relative received and had no concerns. One person who lived at Donwell House told us, �I love it here. They�re all very friendly�. A relative said she was very happy with the home and she was always made to feel very welcome. A visitor we spoke with confirmed they were satisfied with the care their relative received and had no concerns.

Another visitor, when asked about the care being given to their relative, said �The staff asked about my relatives likes and dislikes and how she likes her tea�.

We spoke with a small group of people who were sitting in the lounge. They told us they were very happy with the service and told us about how much they appreciated the staff and the manager. They told us the food was nice and they served generous portions.