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Inspection report

Date of Inspection: 21 May 2013
Date of Publication: 15 June 2013
Inspection Report published 15 June 2013 PDF

Overview

Inspection carried out on 21 May 2013

During a routine inspection

People�s assessed needs were addressed and incorporated along with an individual�s wishes and preferences about how their care should be given. Risks to people who used the service, and risks to staff, were being assessed and appropriate actions taken to reduce possible harm. A resident we spoke with confirmed he was satisfied with the care he received and had no concerns. A visiting relative we spoke with said she liked the care staff and how they made her mother feel at ease. No one we spoke with had needed to use the complaint process. Care records were up to date and showed people and their families had been involved in their development. People told us; "everything is provided for" and "the staff are good and friendly".