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Archived: Mole Valley Reablement Service

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All reports

Inspection report

Date of Inspection: 18 December 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 December 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate training, appraisal and supervision. We looked at the staff and training records of five RAs and saw that they had been appropriately vetted and had received an induction to their role. This induction included training in subjects such as equality and diversity, first aid, infection control, moving and handling and infection control. The induction also included a period of shadowing experienced RAs and being accompanied. All of this was completed before a new staff member was allowed to work unsupervised.

The manager told us that each RA had a team leader who performed at least three one to one supervision sessions and one observational assessment with them each year. They explained that more may be undertaken if the supervisor had any concerns. We reviewed one team leader's records and saw evidence that the supervision and assessments of their team had taken place and that staff performance was monitored. Each staff member had also had an annual appraisal.

We spoke to two RAs who told us they enjoyed their work and felt supported by their team leaders. They explained there was an out of hours support team within the council who they could contact up to 11pm every evening if they required advice or support. Both members of staff talked positively about the training and development activities they had completed and the support they received to complete their qualifications. One staff member told us they had recently completed a five day course in understanding dementia. They said they had enjoyed this and found it had made them more aware and helped them in their work.

The staff we spoke to told us that they found their workload was "about right" and allowed them to spend the right amount of time with people they were caring for. They both cited examples of times when they had needed support in emergency situations and had received this quickly from supervisors or colleagues.

We saw a copy of a range of human resource policies as well as an information folder which was provided to all RAs. This included advice on lone working, a coded emergency procedure and also promoted the use of the residual-current devices (RCDs) which had been provided to enable RAs to check electrical appliances before use. These procedures, and the feedback of RAs and their supervisors, evidenced the provider's concern for the welfare of its staff.