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Archived: Mole Valley Reablement Service

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All reports

Inspection report

Date of Inspection: 18 December 2012
Date of Publication: 23 January 2013
Inspection Report published 23 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 December 2012, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them.

We saw a general leaflet which was given to people and which described the support available from the reablement service. This was available on request in other languages and in a Braille format. We also saw an example of a folder which was provided to each person when they started to use the service and we noted that each person was asked to sign to acknowledge they had received this. The folder included general information about the service and the team members as well as useful information on other subjects such as how to complain, consent to share personal data and feedback forms. All the people we spoke to confirmed that they had received this folder, although not everyone had read it. All however told us that they were aware of how to contact the service and how to complain, should the need to do so arise.

The manager told us that the staff discussed care and treatment with people before they started to use the service. They explained to people that the service would be provided for up to six weeks and was free of charge. They explained that following this period the person would be able to manage without the service, or would be referred on to a social services care team or to an external care provider. The people we spoke to confirmed that they had been told that the service was for a limited period. The provider may wish to note that three people also expressed anxiety about what would happen when the service ended.

The people we spoke to confirmed that they had been involved in discussions about the support that they required and the goals that they wished to set themselves. They also confirmed that care had been provided in accordance with their express wishes and one person told us "They are very good and help me only in the ways I want. They do not exceed their remit."

We saw that the provider sought the views of people who used the service by encouraging the completion of a special questionnaire. We looked at the four most recently returned questionnaires and saw that the respondents were all positive about the support and care they had received.

We spoke to two office based members of staff who confirmed that they also phoned people who used the service on an informal basis and obtained feedback on how things were going. The feedback they received was recorded on the person's individual record.