- Care home
Kenilworth Grange Care Home
This care home is run by two companies: Care UK Community Partnerships Ltd and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 29 April 2026
Contents
Ratings
Our view of the service
Date of inspection: 3 March to 8 March 2026. Kenilworth Grange is a care home providing accommodation for persons who require nursing or personal care. Kenilworth Grange has 2 registered providers meaning both legal entities are responsible for this service.
This service was last inspected in December 2019 where it was rated good. At this assessment, the overall rating has remained good.
The home is registered for up to 60 people. Some of the beds within the service were commissioned for the ‘Discharge to Assess’ (D2A) scheme. This is when people are fit to be discharged from hospital but need further monitoring and support before making decisions about their future care. People typically stayed in D2A beds for up to 6 weeks and staff worked closely with the hospital team, GPs and other healthcare professionals to manage people’s care.
As part of our inspection, we spoke with people who lived in the home, their relatives, staff, the registered manager and the provider’s operations support manager. We sought feedback from healthcare professionals, reviewed care plans, medication records, recruitment files and quality assurance records.
There had been a recent change of leadership prior to our inspection. The long standing deputy manager had been promoted to registered manager and been registered with us. A new deputy manager had been appointed.
During our inspection we identified occasions where staff interactions were task focused and people did not always feel acknowledged or listened to. Some people and relatives told us staff did not always engage with them during day to day care, and this affected how valued and respected they felt. Records also showed gaps in monitoring for some people which meant opportunities to support wellbeing in a person‑centred way were sometimes missed. Concerns were not always recorded, and this limited the provider’s opportunity to monitor trends and drive improvements in the home.
Despite these shortfalls, people told us they felt safe living at Kenilworth Grange. Staff understood how to protect people from the risk of abuse, and safeguarding concerns were reported appropriately.
The environment was clean and well maintained, and risks associated with people’s health needs were assessed and managed. Medicines were administered safely by trained and competent staff. Staff were recruited safely and were supported through their induction. Staff received training to enable them to carry out their work safely.
Care plans contained detailed information about people’s clinical and health needs, as well as their history, choices and preferences. Care plans were completed timely and reviewed regularly. Mental capacity assessments were decision specific and evidenced how people and their representatives had been involved in decision making processes. Staff followed recognised guidelines to ensure people had the right consistency of food and drink which reduced their risk of choking.
Healthcare professionals gave us mostly positive feedback and told us of systems that had been developed in the home to share information and improve outcomes for people. The provider worked closely with external professionals, including those that supported the safe transition for people in the Discharge to Assess beds.
Leadership was visible and supportive. Although there had been recent changes in management, staff described the registered manager as approachable and committed to improvement. Governance processes supported oversight of most aspects of the service, and audits had driven improvements in several areas. However, some quality monitoring needed further strengthening to improve shortfalls identified during this inspection, including gaps in monitoring and inconsistencies in how people were listened to and involved in their care.
People's experience of this service
People told us they felt safe living at Kenilworth Grange. People were invited to personalise their rooms and told us the food was good. However, interactions with people did not always demonstrate a caring culture.
We received inconsistent feedback from people about how staff interacted with them. We observed some interactions appeared task focused and there were missed opportunities by staff to engage, interact with and support people. At other times staff responded more warmly and appeared to know and understand people’s needs.
Most relatives gave us positive feedback about the care their family members received, but others told us their experience had not been as positive, and that their concerns had not been listened to.
People and their relatives knew the registered manager and told us she was present in the home and knew people well.
People and their relatives had opportunity to attend residents’ meetings each month and were invited to complete surveys twice a year. The provider was committed to improving opportunities for people’s opinions to be heard.
People’s relatives felt welcomed into the home and were able to monitor what activities their family member had been involved in through an online system. This also gave them opportunity to send and receive photographs. Most relatives told us they had been involved in care planning and had been invited to care plan reviews.
People had been given opportunity to plan what would be important to them at the end of their life, and we saw staff worked in a way which respected and carried out their wishes. Kenilworth Grange had achieved an accreditation for their end of life care.