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Nuffield House Dental Practice

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 8 February 2013
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF

Overview

Inspection carried out on 8 February 2013

During a routine inspection

During our inspection on 08 February 2013 we spoke with two people who used the service. They both said that the dentist had explained the treatment and the options for treatment available to them. One person told us, "They explained everything to me." One person said that they had telephoned the day before and had been offered an appointment for the following day. They told us, "The appointment time was very convenient. I could come before work so it had less impact on my day." The people we spoke with told us that they were very happy with the service that they had received. One person told us that the staff were, "Very nice and helpful."

The care and treatment plans contained records of all treatments that had been given. This included the date of the treatment, any advice given about after care and the date of any follow up that was required.

People were cared for in a clean, hygienic environment. During our inspection we saw that the practice premises were clean and bright. We spoke with three staff members. They all told us that they had an annual appraisal at which their professional development was discussed. The manager told us that the practice undertook quarterly surveys of people who used the service to identify their satisfaction levels and areas for improvement. We looked at the results of the survey that had taken place between 01 October 2012 and 31 December 2012. The results were generally positive.