- Homecare service
Mayfair Care Services Ltd
Assessment report published 12 November 2025
Contents
On this page
- Overview
- Assessing needs
- Delivering evidence-based care and treatment
- How staff, teams and services work together
- Supporting people to live healthier lives
- Monitoring and improving outcomes
- Consent to care and treatment
Effective
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question as good. At this assessment the rating has remained the same. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.
Assessing needs
The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and their relatives, where appropriate, participated in the initial assessment of their needs. Assessments were comprehensive and detailed, they included all areas of people’s health, safety and wellbeing to enable staff to provide care or support that had the best possible outcomes for people.
Assessments were kept up to date by meaningful reviews being undertaken which meant staff had a clear understanding of people’s current needs. Staff and management routinely reviewed people’s care to help ensure they received the right support as and when they needed it.
A relative told us, “Our [family member] and I took an active part in the initial care assessment where we were both fully engaged and consulted re [family member’s] needs, aspirations etc. All relevant medical information was requested and everything written down in the care plan.”
Delivering evidence-based care and treatment
The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The provider ensured people were told about current good practice relevant to their care and were involved in how this was reflected in their care plans. People’s nutrition and hydration needs were met in line with current guidance.
The provider used a digital care planning system to manage care plans and roster staff. However, the overall feeling was that people still wanted a paper copy of their care plan and daily notes in their home as many did not have access to the internet. This meant they would not be able to read what had been written about them or view their care plan details. The registered manager told us they felt this was important for people to have access to what was being written about them and to feel included, so paper copies of care plans and daily notes were available for people in their homes.
A relative told us, “We are completely satisfied with the care our [family member] receives from Mayfair and whole heartedly recommend it to others requiring care services.”
How staff, teams and services work together
The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.
When people received care and support from a range of different staff, teams or services, it was co-ordinated well. The registered manager worked closely with external professionals such as district nursing teams, hospice teams and occupational therapists for the benefit of people using the service.
All relevant staff, teams and services were involved in assessing, planning and delivering people's care and support, staff worked collaboratively to understand and meet people's needs.
Supporting people to live healthier lives
The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.People were involved in regularly reviewing their health and wellbeing needs and were encouraged and supported to make healthy choices to help promote and maintain independence and wellbeing.
The registered manager took prompt action in response to any concerns raised about people’s safety. A care worker told us concerns were listened to and acted on immediately. For example, a person’s mobility had suddenly deteriorated resulting in a struggle for both the person and care worker to safely manage transfers to and from bed. The registered manager took timely action to support the person, the relevant external professional was contacted, and the necessary equipment was provided to enable the person to transfer safely and to protect the care workers from potential injury.
Monitoring and improving outcomes
The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. This meant people benefitted from continuous improvements being made to their care and support provision.
A care worker told us, “I take great pride in myself and my colleagues for making peoples’ lives more comfortable. One person who came out of hospital extremely sore is now fully healed and out of pain. This is the part of the job I find most rewarding.”
Consent to care and treatment
People, or their relatives, received information about care and support in a clear format they could understand, and they had the right support and time to make meaningful decisions. Information about consent and how to say ‘no’ was explained to people in a way they could understand.