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Archived: Willingdon Dental and Facial Centre

The provider of this service changed - see old profile

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 5 June 2013
Inspection Report published 05 June 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We saw a copy of the complaints procedure displayed in the waiting room along with a suggestion box.

Patient surveys were held three times a year. The provider told us that individual complaints and concerns would be investigated and responded to appropriately. Other issues raised for example problems with parking were discussed in staff meetings. Where possible solutions were offered and problems resolved.

A comprehensive range of policies and procedures were in place. These were signed by staff as having been read. This included practice quality and safety, data protection, equal opportunities policies, infection control and safeguarding.

The practice undertook a number of audits these included, infection control, record keeping, and radiology. A recent infection control audit related to HTM 01-05 had identified a minor issue which related to the use of the correct bags for waste. We saw evidence that this had now been addressed.

Significant events analysis took place; we saw detailed information in relation to a medical emergency that had occurred at the practice. There was evidence this event had been discussed within the dental team and areas for learning identified.

The provider demonstrated that the practice was continually reviewing their policies and procedures in order to improve the service it provided.