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Archived: Willingdon Dental and Facial Centre

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All reports

Inspection report

Date of Inspection: 9 May 2013
Date of Publication: 5 June 2013
Inspection Report published 05 June 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

Care and treatment was planned and delivered in a way that ensured people’s safety and welfare.

We looked at four treatment records. We saw that people’s records contained dental and medical history. There was evidence that people’s medical details were updated at each visit. This included a record of any medication the person required. Allergies were clearly documented at the front of the notes.

We saw that patients received regular examinations of their oral cavity and these were recorded in the treatment plan. Where appropriate people were referred to other professionals such as GP’s and orthodontists. There was evidence within the treatment plans of on-going advice to patients about how to maintain healthy teeth and gums. We saw evidence of dietary advice and regular brushing in one treatment plan to prevent the build up of plaque.

There was an emergency drug box, oxygen, defibrillator and a portable suction machine available for staff to use. These were checked weekly. Staff had received basic life support training annually.

Paper records were stored securely in a staff only area. Computerised records were accessible to staff only via a password protected system.