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Archived: Ash Cottage Requires improvement

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Inspection report

Date of Inspection: 13 June 2012
Date of Publication: 16 July 2012
Inspection Report published 16 July 2012 PDF | 48.73 KB

Overview

Inspection carried out on 13 June 2012

During a routine inspection

People told us they were satisfied with the quality of care and support they received. We were told the staffing levels were sufficient to meet the needs of people living in the home and that the staff were professional, caring and friendly.

People made various positive comments about the staff team, saying they thought they

"were excellent staff", "very caring" and "the staff are always considerate even when they are really busy".

People were provided with care plans which were reviewed regularly and updated when

required.

People said they felt safe living in the home and were able to discuss concerns or issues

with the staff if they wished to. We were told that the service provided enjoyable and varied activities for people.

There were comprehensive auditing and reviewing procedures in place to identify any

areas where improvements could be made.