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Avocet Trust - 1181 Holderness Road Good

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Inspection report

Date of Inspection: 12 June 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF

Overview

Inspection carried out on 12 June 2013

During a routine inspection

During this visit we spoke with one person who had recently stayed at the home. We also contacted relatives of people who regularly stayed at the home. We received positive comments from people we spoke with.

We looked at three people's care records which included their care plans, risk assessments and health plans. These were clear, person-centred, detailed and provided up to date information on how their diverse needs should be met. The person we spoke with told us, �Staff treat me well, they help me, they are friendly.�

We saw that people who used the service were safeguarded from abuse because staff had received training and there was guidance for staff to follow if they witnessed or became aware of anything.

We saw staff had received adequate training which helped them to care for the people who used the service and to meet their needs. Comments from relatives we spoke with included, �Staff are great, very helpful� and �I have confidence in the staff, they understand my daughter�s needs.�

People had opportunities to comment on the service through meetings and surveys. The person we spoke with told us they felt comfortable talking with staff about any concerns they had.