Ethical Homecare Solutions

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The assessment was conducted remotely between 16 March to 30 March 2026. Ethical Homecare Solutions is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of inspection, they were providing support to 18 people. The service supports older people, and younger adults. This inspection was due to aged rating.

The Care Quality Commission (CQC) only inspects services where personal care is provided this includes assistance with tasks related to personal hygiene and eating. Where applicable, any wider social care provided is also considered.

The provider was registered with the Care Quality Commission, they were both the registered manager and the provider who were legally accountable for the operation of the service and the quality and safety of care delivered.

Recruitment procedures were safe, with appropriate checks conducted to ensure staff were suitable to work with people using the service. Staff received appropriate training, supervision, and spot checks to enable them to complete their role.

Medicines were managed safely in accordance with recognised best practice.

Care plans were in place and regularly reviewed to reflect changes in need.

Complaints were managed in line with policy, with concerns acknowledged, investigated, and used to improve practice. Adjustments were made to ensure fairness, equity and timely access to care and support. Governance systems were in place.

People's experience of this service

People and relatives told us they were happy with the care they received. People consistently reported feeling very safe with staff. One person told us, “Staff are kind and attentive.” Another person told us, “Staff are really kind and always come on time.” Relatives described staff as kind and caring. One relative told us, “Ethical homecare has exceeded my expectations.” Another relative told us, “I know [name] is safe with the staff as they know him well.”