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Archived: The Moorings Nursing Home Limited

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All reports

Inspection report

Date of Inspection: 22 August 2013
Date of Publication: 5 October 2013
Inspection Report published 05 October 2013 PDF

Overview

Inspection carried out on 22 August 2013

During a routine inspection

At this inspection we used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not always able to tell us their experiences.

An expert by experience visited with us and we spoke with eight people using the service and the majority of feedback was very positive about the service. They told us that the care was good and staff gave them enough support. Comments included, �It�s lovely here and staff are lovely.� �I wish I could live at home on my own, but I know that�s not possible so if I have to be in a home, I�m very fortunate it is this one where people try to help me be the best I can.� �I like it here; I wouldn�t have gone anywhere else. Nobody is ever unkind to me and I feel I am well looked after.�

The expert by experience also spoke with a relative of a person using the service who gave them positive feedback about the service. We spoke with eight staff and a volunteer. We reviewed three people�s care planning files.

We found that people were given choices and were treated with dignity and respect. There were systems in place to ensure that people had enough to eat and drink. People told us they could talk to staff if they had any issues or complaints.

There were systems to ensure that there was adequate staffing available.

We found that some improvements were needed regarding the management of medicines records.