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Royale Carers Limited Requires improvement Also known as Royale Carers

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Inspection report

Date of Inspection: 12, 19 July 2013
Date of Publication: 8 August 2013
Inspection Report published 08 August 2013 PDF | 80.83 KB

Overview

Inspection carried out on 12, 19 July 2013

During a routine inspection

There are currently four people using the service and we spoke with two of them. We also spoke with three of the relatives of people who use the service and another relative of a person who had recently used the service for a short period of time. All of the feedback was positive about the care that Royale Carers provided. Comments included, �very good service�, 'very good at communicating�, �nice carers�, �always on time�, �good notes�.

People�s needs had been fully assessed and their care plans clearly described the support that they needed. Care plans and risk assessments had been kept under review and they were updated to reflect any changing needs. People who use the service were protected from the risk of abuse. The premises were suitable for running a small agency.

The recruitment process had not been as robust as it could have been; however, the provider/manager has now taken steps to address this. Staff were trained and supported to do their work. One staff member said, �I have regular meetings with the provider/manager where we discuss training, she is very supportive.�

There were systems and processes in place for monitoring the quality of the service. People received safe, effective and compassionate care from a well led service that responds quickly to their changing needs.