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Archived: Abbotts Court Good

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Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 21 December 2012
Inspection Report published 21 December 2012 PDF | 86.5 KB

Overview

Inspection carried out on 29 November 2012

During a routine inspection

We spoke with several people who used the service and three visitors. Everyone spoke positively about the service.

People told us they could choose how to spend their day and the staff treated them with dignity and respect. One visitor told us “my mam’s clothing is usually always coordinated. They (the staff) had taken time to do that. She is dressed well and her hair is always nice.” People using the service said “They treat me decently,” “Nothing’s a trouble,” “The staff are always there to help” and “It’s excellent here.”

Everyone said they would have no hesitation in making a complaint if they were unhappy.

Other comments from people included:

“If I needed something staff would get it. They get my paper delivered daily.” “There is nothing to be frightened of here.”

"I am well looked after here.”

Visitors said “I feel my relative is well looked after and safe here. The girls (staff) are lovely” and “they are A1. They are brilliant, absolutely wonderful.”

We watched how the staff supported the people in their care. We saw people were treated with dignity and respect. For example, when staff talked with people they made sure that they got down to their eye level. When people were supported to walk, they were not rushed but supported to move at a pace comfortable for them. We heard staff address people respectfully, speaking quietly about private matters.

We found some people’s personal records were not accurate and up to date.