- Care home
Worsley Lodge
Assessment report published 27 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 15 April and 16 April 2026.
Worsley Lodge is a residential care home providing accommodation for up to 48 people; at the time of the assessment, 44 individuals were using the service. The home is arranged over two floors, with lift access available. The service was last inspected in November 2018, when it received a rating of “Good.”
Staffing levels were not always sufficient to ensure timely care delivery, particularly during busy periods, which meant people did not always receive care and treatment to meet their specific needs. However, people living at Worsley Lodge were safeguarded from harm and staff demonstrated a good understanding of individuals’ health conditions and associated risks. Systems were in place to identify, record, and respond to incidents.
At this assessment we identified breaches of regulation regarding safe staffing levels and governance. Staffing pressures affected the consistency of care, at times, staff appeared rushed, which limited opportunities for meaningful interaction and compassionate engagement.
The registered manager carried out checks, including daily walkarounds of the service and audits of care documents, however a more robust oversight of the service was needed as these checks had not identified the concerns we found on this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People living at Worsley Lodge told us they felt safe and well cared for. Many spoke positively about the staff who supported them. One person said, “They are all very good and nice; they do everything they can for you.”
Our observations during the assessment confirmed that staff treated people with dignity and respect. They communicated politely and took appropriate steps to protect individuals’ privacy and dignity when providing personal care. The service also offered a varied and engaging activities programme, which people told us they enjoyed. The wellbeing coordinator worked hard to deliver meaningful activities, including exercise sessions, quizzes, crafts, and regular outings such as pub lunches and visits to garden centres. Canal boat trips were also arranged during the warmer months.
However, people and their relatives consistently told us that staffing pressures had an impact on their day-to-day experiences. Some described staff as rushed and said they had to wait too long for assistance, particularly with personal care and receiving drinks. This negatively affected their dignity and led to frustration. People also highlighted a noticeable difference between the support provided by agency staff and that given by permanent staff. This feedback was shared with management, who responded by reviewing staffing levels. Not all people and their relatives were aware of who the manager was or where they would find the office.